Log In Start Free
After-Hours Call Routing

After-Hours Call Routing That Doesn’t Feel Like an Afterthought

Send urgent calls to the right person, route routine calls to voicemail, and give customers a professional experience even when your office is closed.

Email-first · No pressure to schedule a call · Reply anytime

Business Hours
→ Sales → Sales Team Line
→ Support → Support Queue
→ Billing → Billing Dept
After Hours (Auto)
→ Emergency → On-call cell
→ Routine → Voicemail
→ Missed call → Auto SMS
Common problems

Sound familiar?

If your after-hours phone situation feels like a gap in your business — it probably is.

Important calls go to a random voicemail nobody checks.

Customers don't know what to press — or that they have options.

Emergencies and routine calls get mixed into the same inbox.

Missed calls are nearly impossible to track after the fact.

Staff get interrupted at all hours for non-urgent calls.

Solution

What Audovo sets up for you

After-hours routing isn’t an add-on. It’s part of every Audovo setup.

Business Hours Schedule

Define exactly when your office is open. Audovo handles the rest automatically.

After-Hours Greeting

Play a custom recorded or text-to-speech message when callers reach you after hours.

Emergency Routing

Route urgent calls — like emergency press 1 — straight to an on-call cell number.

Voicemail Fallback

Routine after-hours calls drop cleanly to voicemail with email delivery.

Missed-Call SMS

Auto-text callers who don’t leave a voicemail, so they know they were noticed.

Call Logs & History

Every after-hours call is logged — duration, whether it was answered, and more.

Day & Time Rules

Different routing for weekdays vs. weekends vs. holidays. Your rules, your control.

Example

What callers hear after 5 PM

This is one example. Your setup can be as simple as “we’re closed, please call back” or as detailed as routing to multiple on-call staff by department.

Get My After-Hours Plan
“Thank you for calling. Our office is currently closed.”
 
For an emergency, press 1 — routes to on-call line
To leave a voicemail, press 2
To request a callback, press 3 — triggers SMS to your team
 
Regular hours: Monday–Friday, 9 AM–5 PM Eastern.
Callers who don’t press anything fall back to voicemail. Every call is logged automatically.
Use cases

Who uses Audovo for after-hours routing

Property Managers

Separate maintenance emergencies from leasing questions automatically.

Contractors

Route after-hours emergencies without giving out personal cell numbers.

Home Services

Let callers know when you’re available, capture leads overnight.

Medical & Dental

Route urgent calls to on-call staff, everything else to voicemail.

Professional Offices

Keep the office line professional even after hours.

Local Service Businesses

Stay reachable for important calls without being on-call for everything.

Questions

Frequently asked questions

Can I have different routing on weekends vs. weekdays?
Yes. You can configure different rules for each day of the week and even for specific holidays.
What if a caller doesn't press anything?
You set the fallback. Usually that's voicemail or a missed-call text to your team.
Can I forward emergency calls to my cell?
Yes. You can route specific IVR selections to ring a cell number directly.
Will callers know it's after hours?
Only if you want them to. You can play a custom greeting that mentions your hours, or keep it generic.
How do I know someone called after hours?
Audovo logs every call. You can also set up email or SMS alerts for missed calls so you know right away.

You might also find helpful

IVR Phone System Twilio IVR Property Management Pricing Features
Get Started

Get your free after-hours routing plan

Tell us how you want after-hours calls handled. We’ll email back a recommended routing plan — no pressure to schedule anything.

Get Your Free Audovo Setup Plan

Tell us how your business handles calls today. We'll send back a simple recommended phone menu and routing plan — by email, no pressure to schedule anything.

Please enter your name.
Please enter your business name.
Please enter a valid email address.
Please select your business type.
Please select your current setup.
Please describe how you'd like calls to route.
No need to get it perfect. We'll help refine it.
Please select a follow-up preference.

No credit card required  ·  We'll follow up by email  ·  No pressure to schedule a call.

Prefer a quick call? Reply to the confirmation email with a few times after 5 PM Eastern.

Request Received!

Thanks for reaching out. We'll review your call-flow notes and send a recommended setup plan by email — usually within a business day.

See what happens next